We’ve put together a few answers to questions that are frequently asked. If you still have a question but don’t see an answer, please drop us a note.
Q. What opportunities do I have to market my business on Food4All?
A. We provide you the opportunity to upload your images from your business, a logo and a detailed description of your business. Shoppers entering through Food4All.com who live in your zip code radius see your logo, description and then click through to your shopping page.
We also provide marketing resources helping you market directly to your customer base to drive sales through your online shopping page.
Q. How do shoppers find me?
A. There are a multitude of ways a shopper can find your business and products within Food4All:
– Using the link we provide you in your account, you can set up a button on your website to take shoppers directly to view and purchase your goods within Food4All. You may also send this link out in an e-mail or post on Facebook which will take any shopper directly to your goods.
– When you set up a business or pick-up location within Food4All, you create a radius around that circle. Any shopper signed into Food4All with an address within that radius will see you as a Seller and can review and purchase your goods.
Q. What are the fees associated with using Food4All?
A. Food4All does not charge Sellers to use the platform. However, we use Stripe to process credit cards. Stripe charges 2.9% + $0.30 per transaction, plus a 0.5% fee on funds they deposit into your account. If you would like to avoid credit card fees, Food4All gives you the option to accept checks as a form of payment. There are no fees to Sellers for accepting checks.
Food4All adds 2.5% + $0.95, capped at $9.95 to the order total. This fee is paid by the Buyer directly to Food4All. When the Buyer checks out they see the fee as “Community Supported Software Fee.” We explain to Buyers that the Seller uses the technology at no cost. The community of Buyers support their local Seller by paying this small fee for each transaction.
Q. Why do I need to enter my bank account information into Food4All? How is the information used and stored?
A. In order to accept credit cards you must enter your bank account information as it appears on your bank statement. This information is used by Stripe to set up your account for credit card processing. The information is stored on Stripe’s servers. Stripe has the highest levels of security in the payment industry and is a PCI Service Provider Level 1. You can read more about Stripes security measures here.
Q. How often do I receive payments from credit card orders placed through Food4All.
A. We make deposits one time per week into your bank account. The deposits occur on Thursdays. We will send you a complete deposit report with the order date, order number, credit card processing fees and final deposit.
Q. How do I get started with Food4All?
Q. Who started Food4All?
A. Each one of our founders is a local food advocate. One as an eater, another as a backyard gardener, and the third as a chef. Each experienced various hurdles attempting to source local food for their own consumption, to complement what they grew in their back yard, or to complete their restaurant’s menu offerings. We came together with the purpose of helping those who produce food to more efficiently connect with locals who would like to eat it. We wanted to do this in a way that is simple for producers who are wearing multiple hats. And with the intention of keeping those producers in business by providing them with the highest margin possible for their products. We figure if those who grow and produce our food thrive, then we thrive as a community.